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OnCue Rewards: Frequently Asked Questions

What is OnCue Rewards with Kickback Points?
It is a customer appreciation program. When you make purchases at OnCue, you earn redeemable points and chances to win valuable prizes. Some exclusions may apply. 

Is the OnCue Rewards card free?
Yes! There is no charge to become a participant. 

How soon after I've signed up can I start earning points?
You start earning points as soon as you pick up your card. Make a purchase, and get your card swiped. It’s that easy!

How do I spend points?
First, enroll your card online. Then, inform any OnCue associate that you would like to redeem some of your points during a purchase. They will swipe your card and instantly redeem those points. Your rewards are that easy!

What is the value of each point?
Each point is worth $.01. 100 points= $1.00. Points are not redeemable for cash.

What valuable prizes?
When you use your OnCue Rewards card, you become eligible to win great prizes and giveaways. For information on current promotions or contests please visit the promotions page at www.kickbackpoints.com.

What are the requirements for joining the rewards program?
Anyone can join the rewards program, but you must be 18 years or older to participate in any contest or promotions.

How do I join?
To join the rewards program just go to any OnCue location and pick up a free card. Then simply start using your new card.

How can I find out how many points I have?
Check your account balance any time by visiting OnCue or the Check Points area on kickbackpoints.com. You can also download the Kickback mobile app to check your points. Points are posted every night.

How do I update my account information?
You can update your account information by calling 1-888-339-7064; Monday-Friday 6:00 a.m. – 6:00 p.m. MST, you can also log into your account from the kickbackpoints.com home page and update your account information.

What do I do if I think my points balance is wrong?
If you believe there is a mistake in your point balance please send your card number and expected balance to memberservices@kickbackpoints.com or call (888) 339-7064.

What do I do if I lost my card?
If you have lost your card please pick up a new card from OnCue and then please contact 1-888-339-7064, and Kickback can transfer existing points from the lost registered card to the new card.

What do I do if my card is damaged?
If your card is damaged please pick up a new card from OnCue and then please contact 1-888-339-7064, and Kickback can transfer existing points from the damaged registered card to the new card.

What do I do if I forgot my pin number to my account?
If you have forgotten your PIN number to your rewards card account, please call 1-888-339-7064, and Kickback can assist in retrieving your PIN number.